Privacy Policy
Last updated 30 June 2026
1. Introduction
Wayvero (“we”, “us” or “our”) is committed to protecting and respecting personal data.
This Privacy Notice explains how we collect, use, store, share and protect personal data when individuals:
- visit our websites;
- contact us;
- use our services or products;
- participate in consultancy or support engagements;
- attend events or webinars;
- or otherwise interact with Wayvero.
This notice is intended to provide a general overview of how Wayvero handles personal data across its websites, consultancy services, SaaS products and related business activities.
Some products or services may also provide additional service-specific privacy information where appropriate.
2. Who We Are
Wayvero is a technology consultancy and software services provider specialising in:
- digital transformation;
- AI enablement;
- workflow automation;
- reporting and analytics;
- software development;
- integrations;
- and operational support services.
For the purposes of applicable data protection law, Wayvero may act as either:
- a Data Controller; or
- a Data Processor,
depending on the nature of the services being provided.
3. Contact Details
If you have questions about this Privacy Notice or how personal data is handled, please contact:
Wayvero
Email: hello@wayvero.co.uk
4. The Information We Collect
Depending on how individuals interact with us, we may collect and process the following categories of information.
4.1 Website and Enquiry Information
When individuals contact us or submit enquiries through our website, we may collect:
- name;
- email address;
- telephone number;
- organisation name;
- job title;
- and details included within the enquiry.
4.2 Customer and Consultancy Information
Where we provide consultancy or professional services, we may process:
- contact information;
- project documentation;
- meeting notes;
- support communications;
- workshop outputs;
- operational information;
- and information provided by or on behalf of customers during service delivery.
4.3 SaaS and Product Information
Where users access our software or online services, we may process:
- account information;
- authentication details;
- usage information;
- activity logs;
- support records;
- configuration data;
- and information uploaded into the relevant services.
4.4 Technical and Usage Information
We may collect technical information relating to the use of our websites and services, including:
- IP address;
- browser type;
- device information;
- authentication events;
- login timestamps;
- pages viewed;
- diagnostic information;
- and security or audit logs.
4.5 Marketing and Event Information
Where individuals register for newsletters, webinars, events or updates, we may collect:
- contact information;
- communication preferences;
- organisation details;
- and engagement history.
5. How We Use Personal Data
We may use personal data for the following purposes:
- providing services and products;
- delivering consultancy engagements;
- managing customer relationships;
- responding to enquiries;
- user authentication and access management;
- maintaining service security and reliability;
- troubleshooting and support;
- improving products and services;
- communicating service updates;
- administering events or webinars;
- complying with legal and regulatory obligations;
- and protecting our business, users and systems.
6. Lawful Bases for Processing
Depending on the circumstances, we may process personal data under the following lawful bases:
- performance of a contract;
- legitimate interests;
- legal obligation;
- consent;
- or other lawful bases permitted under applicable data protection law.
Where we act as a Data Processor on behalf of a customer, the relevant customer remains responsible for determining the lawful basis for the processing.
7. AI and Automated Processing
Wayvero may utilise artificial intelligence technologies in connection with certain services or products, including:
- workflow automation;
- content generation;
- data analysis;
- reporting;
- summarisation;
- software assistance;
- or operational support functions.
AI-generated outputs may:
- require human review and validation;
- contain inaccuracies;
- or be influenced by the information provided to the relevant systems.
Unless expressly agreed otherwise:
- customers remain responsible for reviewing outputs generated through AI-enabled services;
- and individuals should not submit special category personal data or highly sensitive confidential information into publicly accessible AI systems.
Wayvero does not use customer data to train proprietary AI models unless expressly agreed in writing.
8. Sharing Personal Data
We may share personal data where reasonably necessary with:
- customers and authorised users;
- cloud hosting providers;
- infrastructure and platform providers;
- communication and collaboration providers;
- analytics and monitoring providers;
- AI and automation service providers;
- regulators or public authorities where legally required;
- and trusted subcontractors or support providers.
We do not sell personal data.
9. International Transfers
Wayvero aims to store and process personal data within the United Kingdom or European Economic Area where commercially and technically practicable.
However, some third-party services or providers may involve international transfers of personal data.
Where international transfers occur, we use reasonable efforts to ensure appropriate safeguards are implemented, which may include:
- adequacy regulations;
- the UK International Data Transfer Agreement;
- standard contractual clauses;
- or equivalent lawful transfer mechanisms.
10. Security
Wayvero uses technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or misuse.
Such measures may include:
- role-based access controls;
- multi-factor authentication;
- encryption in transit where appropriate;
- secure cloud-hosted infrastructure;
- logging and monitoring;
- access restrictions;
- password and credential management;
- and staff confidentiality obligations.
While we take reasonable steps to protect information, no system can be guaranteed completely secure.
11. Data Retention
We retain personal data only for as long as reasonably necessary for:
- the purposes described in this notice;
- legal and regulatory obligations;
- contractual requirements;
- security and audit purposes;
- dispute resolution;
- and legitimate business needs.
Retention periods may vary depending on the nature of the services provided and the relevant customer requirements.
12. Individual Rights
Under applicable data protection law, individuals may have rights including:
- the right to access personal data;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to object to processing;
- the right to data portability;
- and rights relating to automated decision-making where applicable.
Requests relating to customer-controlled data should usually be directed to the relevant customer organisation acting as Data Controller.
13. Cookies and Analytics
Our websites and services may use cookies, analytics tools and similar technologies to:
- improve user experience;
- understand website usage;
- support service functionality;
- monitor performance;
- and improve security.
Further information may be provided through separate cookie notices or consent tools where applicable.
14. Third-Party Websites and Services
Our websites or services may contain links to third-party websites or services.
Wayvero is not responsible for the privacy practices or content of third-party websites or platforms.
15. Changes to this Privacy Notice
We may update this Privacy Notice from time to time.
Updated versions will be published on our website with an updated “Last updated” date.
16. Complaints
If individuals have concerns regarding how personal data is handled, they may contact us using the details above.
Individuals also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.